MORE ABOUT SKILL DOMAINS
Professional Polish
Communication skills and emotional intelligence are very quickly ascending to the top of the list for talent selection according to many organizations, including the World Economic Forum. Imagine that someone is very skilled technically, but freezes and stumbles when trying to articulate their ideas verbally and in writing. Imagine that the same person also comes across as unprofessional through their attire and body language. We strongly believe that this skill domain will help you better recognize your own strengths and opportunities for improvement.
Psychology
To master skills like communication and emotional intelligence it is necessary to first understand how humans behave and what shapes our behavior. In his wonderful book, “Talking to Strangers“, Malcolm Gladwell suggests that we are actually not very good at reading people in general and strangers in particular. Knowledge of psychology can help us improve this and many other abilities related to recognizing our own behavior and those of others. It can also help us understand how to build useful and healthy habits. We have developed questions and resources in this domain to help you better understand what’s at the root of our thinking and decision making and how to achieve positive change.
Design
Everything around us – including the clothes we wear – is a product of design. Have you ever been frustrated with a door that won’t budge or a button that won’t work? Very simple but unscrupulous design choices can trigger our frustrations as users. Imagine how dangerous such design can be for more complex solutions. Design must focus on helping humans improve their lives and work. You will assess your own knowledge and learn about importance of human-centered design through the assessment and the associated resources.
OPERATIONAL CONTROLS
Protecting assets relies primarily on understanding and management of people, assets, and processes. If you don’t know what needs to be protected (assets) you’ll be stuck at the starting line. If you’re able to figure out what needs to be protected but don’t have the right talent and relationships, you won’t be successful. If you know what needs protection and have the right people / relationships, your next challenge will be in design of processes, relevant documentation, and continual skill building. In this domain we ask the most important questions to help enable you. We also suggest multiple resources for your continued professional development.
TECHNOLOGICAL CONTROLS
What good is a tech solution if it is not fit for purpose? Asset protection technologies can be excellent tools, but require solid knowledge of product selection, design, user experience, implementation, and maintenance. In this domain you will assess your readiness for addressing technological challenges in asset protection.
PHYSICAL CONTROLS
Mortise, pinned hinge, optical portal, M50 crash rating, reinforced concrete, hollow metal door, CPTED. These and many other terms need to be in your professional arsenal when considering physical protection solutions because they inevitably will be present in environments around you and those whom you’re charged to protect. We will help you consider your level of knowledge and offer resources you could learn from.
INCIDENT MANAGEMENT
Though it could easily be blended into operations, the primary differences are performance under higher than normal stress and possible departure from traditional organizational hierarchies for incident leadership. This is why we have made this a standalone domain. We have prepared a simple but very useful set of questions along with great reference materials.